COVID-19 Update

COVID-19 Updates

COVID-19 Update


At Dothan Pediatric Healthcare Network, our main goal is to care for the well-being and safety of our patients, their families, and our staff.  In doing so, we have implemented changes to the way we do things. At this time, so many things are unknown, but we want to keep YOU in the know! We will change procedures, update policies, and implement new protocols as things evolve keeping YOU at the top of our priorities. As we monitor this virus, and the impact it has on our community, we are committed to continue caring for your infants, children, and adolescents. 

How to protect your family

There is currently no vaccine to prevent COVID-19, but there are a few things you can do to keep your family healthy:

  1. Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use hand sanitizer. Look for one that is 60% or higher alcohol-based. 
  2. Reduce close contact with others by practicing social distancing. This means staying home as much as possible and avoiding public places where close contact with others is likely.
  3. Keep your kids away from others who are sick or keep them home if they are ill.
  4. Teach kids to cough and sneeze into a tissue (make sure to throw it away after each use!) or to cough and sneeze into their arm or elbow, not their hands.
  5. Clean and disinfect your home as usual using regular household cleaning sprays or wipes.
  6. Wash stuffed animals or other plush toys, following manufacturer's instructions in the warmest water possible and dry them completely.
  7. Avoid touching your face; teach your children to do the same.
  8. Avoid travel to highly infected areas.
  9. Follow local and state guidance on travel restrictions.

If your child has been exposed to COVID-19, or you are concerned about your child's symptoms, call your pediatrician immediately.


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    Check-In System

    To keep our patients, their families, and our staff healthy and safe we have implemented a new check-in system!

    •When you arrive at our clinic, please call the number on the parking lot signs to reach our front desk staff.

    •The front desk staff will perform all the check-in requirements for you by telephone.

    •You will continue to wait in your car until an exam room is ready.

    •The nurse will call you when an exam room becomes available to let you know it’s time to enter the building.

    •We are limiting well-child checkups to the hours of 8 AM until 2 PM.

    •We strongly encourage one healthy parent per patient at this time. Please bring only the child who will see the doctor and help us protect siblings by keeping them with another adult safely in the car or at home.

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    Please call 334.793.1881 to schedule a Telemedicine appointment.

    Who is Covered?

    BCBS of AL

    Federal BCBS

    AL Medicaid


    UHC (including UMR/Southeast Health Patients) Aetna Cigna Humana (Alabama) Florida Medicaid and MMA Plans

    - CMS

    - Lighthouse

    - Staywell

    - Sunshine State Health

    Georgia Medicaid and CMO Plans

    - Amerigroup

    - CareSource

    - Peach State

    - WellCare

    Your office visit co-pay/deductible will apply according to your benefits. If you are unsure about Telemedicine services being covered by your insurance plan, please speak with our Telemedicine Representative.

    What Conditions can we treat?

    Vomiting, Diarrhea, Constipation, Pink Eye, Common Cold as well as Routine Medication Management for ADHD and Asthma.

    If you are unsure whether your concerns can be handled via a telemedicine visit, we will help make that determination and direct you to the most appropriate type of care.

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    Lab Work

    Patients who require regular, routine lab work and are familiar with our walk-in procedure for this, please be sure to come to the clinic between 8am and 2pm to limit your exposure to sick children during the COVID-19 pandemic.


Here are some helpful links:

Social Distancing with Kids at Home: What’s a Parent to do?

Social Distancing: Keep on Keeping Your Distance

Working and Learning from Home During the COVID-19 Outbreak

Hand Washing: A Powerful Antidote to Illness

Steps to help prevent the spread of COVID-19 if you are sick 







Source American Academy of Pediatrics (Copyright © 2020)
Source Nola Jean Ernest, MD